1. Information We Collect
Hyey helps care teams coordinate day-to-day support. Depending on how you use the app, we may collect:
- Account information, such as name, email address, login method, profile details, and authentication identifiers.
- Team and caregiver information, including team membership, invitations, caregiver roles, permissions, activity history, and profile photos if added.
- Patient and care profile information, such as care preferences, contacts, medication details, routines, and other information entered into the Info Hub or Care sections.
- Tasks, reminders, and schedule information, including task titles, notes, recurrence settings, completion status, and notification preferences.
- Health entries, such as sleep, blood pressure, temperature, activity, hydration, and other records that a care team chooses to enter.
- Device and usage information, such as device type, operating system, app version, push notification token, crash logs, diagnostics, and basic interaction data needed to operate and improve the service.
2. Data Categories
This summary explains which data categories may be linked to your identity and which categories may be processed separately from your identity.
Data Linked To You
The following data may be collected and linked to your identity:
Data Not Linked To You
The following data may be collected but is not linked to your identity:
Data Types
Hyey may collect these data types: User ID, Contacts, Email Address, Customer Support, Photos or Videos, Sensitive Info, Emails or Text Messages, Health, Name, Crash Data, and Device ID.
- Name and Email Address are used for app functionality and linked to your identity.
- Health, Sensitive Info, Contacts, Emails or Text Messages, Photos or Videos, Customer Support, and User ID are used for app functionality and linked to your identity.
- Device ID is used for app functionality and is not linked to your identity.
- Crash Data is used for app functionality and is not linked to your identity.
3. How We Use Information
We use information to provide and improve Hyey, including to:
- Create and manage accounts, teams, invitations, and caregiver access.
- Display care information, tasks, reminders, schedules, chat, and health records to authorized team members.
- Send app notifications, reminder alerts, invite messages, and service-related updates.
- Protect account security, prevent misuse, debug issues, and maintain app reliability.
- Understand aggregate usage patterns so we can improve the app experience.
4. Care Team Sharing
Hyey is designed for shared caregiving. Information entered for a patient or team may be visible to other authorized members of that team based on their role and permissions. Team owners and administrators are responsible for inviting appropriate members and removing access when it is no longer needed.
5. Health And Sensitive Information
Hyey may store health-related information that users voluntarily enter. Hyey is not a medical provider, emergency service, or replacement for professional medical advice. Users should not rely on Hyey for urgent or emergency care.
6. Service Providers
We may use trusted service providers to operate Hyey, including cloud hosting, authentication, database storage, analytics, crash reporting, email delivery, and push notification services. These providers process information only as needed to provide their services to Hyey.
7. Data Retention
We retain information while an account or team remains active and as needed to provide the service, comply with legal obligations, resolve disputes, maintain security, and enforce our terms. Some data may remain in backups for a limited period before deletion.
8. Your Choices And Requests
You may update information in the app where supported. To request account deletion, team data deletion, access, correction, or export of personal information, contact us at info@hyeycare.com. We may need to verify your identity and authority before completing a request, especially for team or patient-related information.
9. Notifications
Hyey may send push notifications for reminders, tasks, invitations, team updates, and care activity. You can manage notification permissions through your device settings and any notification controls available in the app.
10. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No system is completely secure, and users should protect their login credentials and device access.
11. Children
Hyey is intended for use by adults managing or participating in care teams. It is not directed to children under 13. If you believe a child has provided personal information without appropriate consent, contact us.
12. Changes To This Policy
We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the app, website, or another reasonable method. The updated policy will show a new effective date.
13. Contact
Email: info@hyeycare.com
See also: Terms of Use and Contact Support.